Accessibility Statement
Publication Date: 20.01.2021
Last Update: 20.01.2022
The Ministry of Health is committed to providing access to the web portal of the National Health Information System in accordance with the requirements of Articles 58v-58g of the Electronic Governance Act and Articles 39-39a of the Ordinance on the General Requirements for Information Systems, Registers, and Electronic Administrative Services, adopted by Council of Ministers Decree No. 3 of 9.01.2017.
"Accessibility" is a quality of the NHIS that ensures the ability of all citizens, regardless of age and physical abilities, to observe, understand, manage, and interact through its user interface.
This accessibility statement applies to the website at: https://his.bg/ The standard followed to ensure accessible content: EN 301 549 V2.1.2 (2018-08)
I. Compliance Status
This website partially complies with the requirements of the specified standard due to the non-compliances and exceptions listed below.
II. Inaccessible Content
The non-compliances with the EN 301 549 V2.1.2 (2018-08) standard on the site are described below in Table Appendix 1.
APPENDIX 1
| Standard Requirement | Explanation |
| Text representation of non-text information. | Partially provided In most cases, it is complied with, except for some multimedia elements. |
| Alternative representation of audio and video materials. | Not provided |
| Alternative text representation of all time-based materials (audio, video, and others). | Not provided |
| Excludes the presentation of text in the form of an image. | Partially provided Complied with except for infographics that imply content in graphic form. |
| Excludes the presentation of text in the form of an image without exceptions. | Partially provided Exceptions are infographics that imply content in graphic form. |
| A mechanism is provided for discovering and establishing the meaning of terms, idiomatic expressions, jargon, etc. | Not provided |
| A mechanism is provided for establishing the meaning of abbreviations and acronyms. | Not provided |
| Suggestions for correction when entering data. | Not provided |
| Prevention of errors when filling in data (possibility to review, confirm, and reverse actions for adding, editing, and deleting data). | Not provided |
Note: The table describes only those standard requirements that are not covered, partially covered, or inapplicable. Fully covered standard requirements are not described, according to the requirements for completing the compliance declaration.
III. Preparation of this Accessibility Statement
This statement was prepared on 20.01.2021 using the self-assessment method of the Ministry of Health for the compliance of the website with the requirements of Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of the websites and mobile applications of public sector organizations and the Electronic Governance Act.
The statement was last reviewed on: 20.01.2022
Date of annual update (review) of the statement: 20.01.2023
IV. Feedback and Contact Information
The Ministry of Health can be notified of any non-compliance with the accessibility requirements of this website through:
Address for providing feedback and suggestions regarding the accessibility of this website:
For providing feedback and suggestions regarding the accessibility of this website, you can use the following address: support@his.bg.
Link to the feedback form
Under each of the pages on the NHIS website.
The signal is reviewed within two months of its receipt, and within the same period, a response is prepared, which contains a description of the actions and measures taken to eliminate the accessibility violation and the period within which the specified accessibility violations will be eliminated, or a reasoned refusal, in cases where the request is deemed unfounded and unlawful.
V. Implementation Procedure
If the signal you submitted regarding a violation of the accessibility requirements of this site is not responded to within the period specified in Section IV, or if the MH has not taken the measures to eliminate the accessibility violation specified in the response to your submitted signal, you can file a complaint with the Minister of Electronic Governance in accordance with Article 58g of the Electronic Governance Act and Article 39a of the Ordinance on the General Requirements for Information Systems, Registers, and Electronic Administrative Services, adopted by Council of Ministers Decree No. 3 of 9.01.2017.
The signal sender can file a complaint with the Minister of Electronic Governance for non-compliance with the accessibility requirements or non-compliance with the procedure for reviewing signals. The Minister of Electronic Governance reviews the complaint under Article 58g, paragraph 2 of the Electronic Governance Act immediately. If necessary, he may request data and information from the MH necessary for ruling on the complaint.
The Minister of Electronic Governance may request a binding opinion from the Minister of Labor and Social Policy on issues that are not of a technical nature and are related to the specific needs of people with disabilities when such issues arise during the review of the complaint. The Minister of Labor and Social Policy and the Minister of Health present their opinions within 14 days of receiving the request.
After collecting the necessary data, but no later than one month from the receipt of the complaint under Article 58g, paragraph 2 of the Electronic Governance Act, the Minister of Electronic Governance rules on it with a decision that:
- Provides mandatory instructions if a violation of the accessibility requirements of the content under Article 58v is found and specifies a deadline for their implementation by the MH, or
- Rejects the complaint if no violation is found.
The decision of the Minister of Electronic Governance is subject to appeal under the Administrative Procedure Code.