A: For security reasons, presently only the doctor who issued a given referral can cancel it.
A: Please contact the call center at 070014220 for verification.
A: This referral may already have been completed or is being processed by another medical institution. It is possible that the referral has been canceled by the doctor who issued it. Please contact the call center at 070014220 for verification.
A: Because the deadline for fulfilling the second section has passed.
A: For such problems, please refer to your software developer for assistance, or you can check the fulfillment NRN by calling 070014220.
A: We advise you to use the document’s NRN for such a search, as this reduces the possibility for error.
A: Yes. You can submit information about performed activities to NHIS once a month, at the same time you submit your reports to NHIF.
A: It is preferable to send information immediately after the activity is performed, rather than once a month. This way, the information becomes immediately visible to patients and other dental practitioners.
А: Medical professionals work with software products provided by private sector companies. NHIS provides a unified platform for standardizing and exchanging information between different medical software providers on the market.
A: It does not matter whether you choose a qualified electronic signature of a natural person or a legal entity, as long as it has a personal identifier of the person using the signature.
А: If you are using the app on a new device, you need to register again and complete the pairing process through a computer on the new device you are using eRx on.
A: Requirement to provide a paper preventative health card at the beginning of the school year is being removed, as all information will now be available electronically.
A: Access is granted only to medical professionals working in school health offices. A verification will be performed to ensure they are registered in the Ministry of Education and Science system. They will access the system using a qualified electronic signature.
A: Medical professionals in school and kindergarten health offices will only have access to information related to the institution where they work. They will be able to see the child’s full name and national ID number (EGN), as well as data entered from the preventive examination - height, weight, body mass index, chest circumference, allergies, immunizations, and contact details for the child’s general practitioner and parent(s). Only medical professionals in health offices have access to this system; teachers and school principals do not.
A: Starting this school year, medical clearance notes will also no longer be required in paper form. It’s worth noting that since 2023, medical excuse notes for absences have also been issued electronically.