A: Access is granted via a qualified electronic signature at https://my.his.bg/login or on the eZdrave mobile application.
A: The eZdrave app can be paired with your electronic health record as follows:
If you have a qualified electronic signature (QES), log into my.his.bg on a computer, identifying yourself with your QES. From the menu, select Profile, Device Management, and Add New Device. A security QR code will appear on the screen. When ready, press the scan button in the app and point your phone's camera at the computer screen.
If you do not have an electronic signature, you can pair your health record with the eZdrave app by visiting an office of the Regional Health Inspection (RHI), National Health Insurance Fund (NHIF), or Information Services. Be sure to bring an ID. An authorized employee will generate a one-time security QR code for you to scan to pair your health record.
If you have a cloud signature installed on your mobile device, you can pair your health record with eZdrave directly through the mobile device by following the registration instructions.
A: Access to children's electronic health records is provided after the parent logs into their own record and selects their child's name from the drop-down menu in the upper right corner of the screen, where their initials are displayed.
A: Possible reasons for this error could be:
• The certificate is not correctly installed in the browser;
• The browser has not been restarted after the device was turned on (if you insert the certificate after opening the browser, it will not be accessible, and you need to close and restart the browser);
• The certificate has not been selected or the wrong one was selected.
A: Medical and non-medical specialists in healthcare facilities are required to create an electronic health record in the National Health Information System (NHIS), regardless of the health insurance status of citizens and the source of funding for the respective activity. This is stated in Article 28g, paragraphs 3a and 3b of the Health Act. You can remind the medical specialists who forgot to record the data about the services provided to you.
A: Currently, the NHIS lacks historical data related to past examinations and medical activities. Only the health records entered into NHIS by GPs, specialists, healthcare facilities, and laboratories since NHIS’ inception are available. The inclusion of historical data in the electronic health record is being discussed as a priority issue among all responsible institutions to add data created outside the NHIS.
A: GP information is not entered/changed by the patient, but only by a medical specialist. The information in the electronic health record is updated automatically after the doctor submits the information.
A: Given the sensitivity of the data contained in the electronic health record, the electronic identification used to access it must be sufficiently secure according to the Horizontal e-Authentication System, as part of the Unified Model for Requesting, Paying, and Providing Electronic Services (EAS), developed and maintained by the State Agency for Electronic Government. According to the system, username and password, PIC from the NRA, PIC from the NSSI, and NHIF ID provide a 'low' level of assurance according to the requirements of Regulation No. 910/2014, namely a limited degree of reliability of the claimed or asserted identity of a person.